Privacy Policy
Last updated: April 8, 2025 | Effective date: April 8, 2025
NovaMind AI ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at shivamtalwar.com or engage our services. Please read this policy carefully.
1. Information We Collect
Information You Provide Directly
When you interact with our website or services, you may provide us with information including:
- Contact information: name, email address, phone number, company name
- Account credentials: username, password, and security preferences
- Billing information: payment card details (processed securely by our payment processor)
- Communications: messages sent through our contact form, emails, or support tickets
- Professional information: job title, industry, business size, and use case descriptions
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- Log data: IP address, browser type and version, pages visited, referring URL, and timestamp
- Device information: device type, operating system, screen resolution, and language settings
- Usage data: how you interact with our website, features used, and navigation patterns
- Cookies and similar tracking technologies (see Section 5)
Information from Third Parties
We may receive information about you from third parties, including analytics providers, advertising partners, and social media platforms when you interact with our content on those platforms.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: To provide, maintain, and improve our AI services and platform
- Communications: To respond to enquiries, send service updates, and provide customer support
- Marketing: To send promotional communications about our products and services (with your consent)
- Analytics: To understand how our website and services are used, and to improve user experience
- Security: To detect, prevent, and respond to fraud, abuse, and security incidents
- Legal compliance: To comply with applicable laws, regulations, and legal obligations
- Business operations: To manage billing, contracts, and operational administration
3. Legal Basis for Processing
For users in the European Economic Area (EEA), United Kingdom, or other jurisdictions requiring a legal basis for processing, we rely on the following:
- Contract performance: Processing necessary to fulfil a contract with you or take pre-contractual steps
- Legitimate interests: Processing necessary for our legitimate business interests, including improving our services and detecting fraud
- Legal obligation: Processing necessary to comply with a legal obligation
- Consent: Where we have obtained your explicit consent, such as for marketing communications
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our business, including cloud hosting providers, payment processors, analytics services, and customer support tools. These providers are contractually bound to protect your information and use it only for the purpose of providing services to us.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Protection of Rights
We may disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. The types of cookies we use include:
- Essential cookies: Necessary for the website to function properly. These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Preference cookies: Remember your settings and preferences for future visits.
- Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness.
You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit allaboutcookies.org.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The duration of our contractual relationship with you
- Whether there is a legal obligation to which we are subject
- Whether retention is advisable in light of our legal position (e.g., regarding applicable statutes of limitations, litigation, or regulatory investigations)
When we no longer need your personal information, we securely delete or anonymise it.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include:
- Encryption of data in transit (TLS/SSL) and at rest (AES-256)
- Access controls and authentication requirements for all systems
- Regular security assessments and penetration testing
- Employee training on data protection and security practices
- Incident response procedures for data breaches
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: The right to request a copy of the personal information we hold about you
- Rectification: The right to request correction of inaccurate or incomplete information
- Erasure: The right to request deletion of your personal information in certain circumstances
- Restriction: The right to request restriction of processing in certain circumstances
- Portability: The right to receive your personal information in a structured, machine-readable format
- Objection: The right to object to processing based on legitimate interests or for direct marketing purposes
- Withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time
To exercise any of these rights, please contact us at support@shivamtalwar.com. We will respond to your request within 30 days.
If you are in the EU/EEA, you also have the right to lodge a complaint with your local supervisory authority.
9. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
Where we transfer personal data from the EEA, UK, or Switzerland to countries that do not provide an adequate level of protection, we use appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.
10. Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately at support@shivamtalwar.com and we will take steps to delete that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last updated" date and, where required by law, by sending you a notification by email.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.